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Effective Date: 01/02/2020
At Lizardstudio Ltd, we take your privacy seriously and are committed to complying with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, and protect personal data when providing IT support and telecoms services.
We collect personal data necessary for delivering our services, including:
Contact Information (Name, Email, Phone Number, Address)
Billing Information (Invoices, Payment Details)
Technical Data (IP Address, Device Identifiers, Log Files)
Communication Data (Customer Support Chats, Emails, Call Records)
We process personal data under the following GDPR-approved legal bases:
Contractual Obligation – To provide and maintain IT and telecoms services.
Legitimate Interests – To improve security, troubleshoot issues, and prevent fraud.
Legal Obligation – To comply with regulations, billing requirements, and taxation laws.
Consent – When required for marketing communications or optional data collection.
Your personal data is used for:
Delivering IT support and telecoms services.
Managing billing, invoicing, and payments.
Ensuring service security, monitoring, and troubleshooting.
Responding to customer queries and technical support requests.
Marketing communications (if you opt in).
We do not sell personal data. We may share data with:
Third-party providers supporting our IT infrastructure.
Law enforcement or regulatory authorities when required.
Payment processors for billing purposes. We implement encryption, access controls, and other security measures to protect your data.
Under GDPR, you have rights including:
Access & Portability – Request a copy of the data we hold.
Correction – Ask us to update inaccurate data.
Erasure ("Right to be Forgotten") – Request deletion of personal data where legally applicable.
Restriction & Objection – Limit how we process your data or object to certain uses.
Withdraw Consent – Opt out of marketing communications at any time.
We retain personal data for as long as necessary to fulfill our services and legal obligations. Once no longer needed, data is securely deleted.
We use cookies and analytics tools to enhance user experience and monitor website traffic. You can adjust cookie preferences in your browser settings.
For GDPR-related inquiries or data requests, contact us at: Lizardstudio Ltd, Weston, Herne Road, Crowbrough, East Sussex, TN6 2NX
Changes to this Policy We may update this policy periodically. Significant changes will be communicated on our website.